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Technical support

Technical support for Magento, WordPress and Shopify in one place. Led by an experienced expert with over 13 years of practice and more than 5000 resolved requests.
Technical support

  • Magento technical support

    We provide reliable and effective technical support for Magento stores. With over 5000 successfully resolved requests, we are the right choice for you.

  • WordPress technical support

    Reliable technical support for WordPress and WooCommerce. Updates, security, speed and fast troubleshooting - so your site runs worry-free.

  • Shopify technical support

    Technical support for Shopify stores. Theme customization, apps, checkout and integrations - we make your store work the way you want.

Technical support you can trust

We keep your online store or website running smoothly - no matter which platform it runs on. We provide technical support for Magento, WordPress and Shopify.

Support is led by experienced technical expert Anže Voh, who has been actively working in this field for over 13 years and has resolved more than 5000 technical support requests.

Support for your platform

Magento support

In-depth knowledge of Magento (1 and 2). Fixing post-update errors, extension conflicts, integrations and optimization.

More about Magento support

WordPress support

Updates, security, speed and WooCommerce. We also fix hacked and slow WordPress sites.

More about WordPress support

Shopify support

Theme (Liquid) customization, apps, checkout and API integrations.

More about Shopify support

How support works

You submit a request by email to support@degriz.net and receive a confirmation of receipt. Once we resolve the issue, you get a final response. We transparently log all time spent on your client card and bill it once a month for the previous month - with no mandatory monthly retainer. Critical issues that stop your store are handled first.

Degriz technical support
Frequently Asked Questions

What platforms do you provide technical support for?

We provide support for Magento (1 and 2), WordPress with WooCommerce, and Shopify. For each platform we have dedicated expertise and our own solutions.

How is technical support billed?

Based on time spent, billed once a month for the previous month. No mandatory monthly retainer - you only pay for the work done.

How quickly do you respond to a request?

We aim to respond within the same business day. Critical issues that stop the store are handled first.

Do you support sites you did not build?

Yes - most of our clients come to us from elsewhere. Before we start, we run a health check and inform you of any existing issues.

Stop browsing. Start selling. Contact me now at anze@degriz.net.

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By entering your email address, you are subscribing to the newsletter, through which Degriz will inform you about new online and in-store offerings, marketing activities, and other promotions.

By subscribing to the newsletter, you are also enrolled in the benefits database that Degriz offers to its users.

For the newsletter subscription, Degriz d.o.o. collects the following information: email address, IP address, and if you subscribe as a registered member, your name, surname, address, and phone number.

After submitting the form with your email address, you will receive a confirmation message at the specified address – by confirming this, you will be subscribed to the Degriz newsletter until you unsubscribe (so-called opt-in approval). You can request, in writing or by clicking the Unsubscribe button in the newsletter, that the data controller permanently or temporarily stops using your personal data for direct marketing purposes. Your request will be fulfilled within 15 days of receiving it, as prescribed by law. You can also request the transfer or access to your data.

Degriz d.o.o. is committed to protecting your data in accordance with the legislation governing personal data protection.

The sender of the newsletter and controller of your personal data is: Degriz, d.o.o., Gorica pri Šmartnem 45a, 3000 Celje, SI 67287743

Check out the full Privacy Policy

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My name is Anže, and I am a Magento certified expert in solutions and a creator of multiple award-winning online stores.

I am the architect behind all Degriz projects. You will surely come across me if we collaborate. Even though the phone keeps ringing, you can always tap me on the shoulder if you need advice regarding online stores and their functioning.

I specialize in building custom online stores and I am a master of unique techniques to enhance conversion on your website.

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