Product reviews: approving and editing

Customers can write a review and a rating on the product page. A new review is not visible straight away: it waits in the admin until you approve it. That way inappropriate or fake reviews never reach your shop.

Where the reviews are

Marketing › User Content › Pending Reviews

The Marketing menu with All Reviews and Pending Reviews highlighted — All Reviews - every review, whatever its status.
Pending Reviews - new reviews waiting for approval.

The Pending Reviews list shows only reviews that have not been approved. In All Reviews you see all of them, with a Status column: Approved, Pending or Not Approved.

Approving a single review

In the list, click Edit next to the review. Read the text in the Review field.
Under Status, choose Approved. Set an inappropriate review to Not Approved or delete it with Delete Review.

Status - Approved means visible in the shop.
If you like, correct typos in the Nickname or Summary of Review field, then click Save Review.

Several reviews at once

Tick the reviews in the list, choose Update Status under Actions and then Approved.

Actions - Update Status or Delete for all ticked reviews.

Approve reviews regularly, for example once a week. A customer who writes a review and then does not see it for weeks will not write another one. Approve critical reviews too, as long as they are polite: a shop with nothing but five-star reviews looks less credible.

Settings

Stores › Configuration › Catalog › Catalog › Product Reviews

Enabled switches reviews on or off for the whole shop. Allow Guests to Write Reviews decides whether customers without an account can also write a review.

You can also see a product's reviews on the product itself, in the Product Reviews section. The customer only gets an email when their review is approved if your shop has been specially set up for this.

Common problems

A customer says they wrote a review, but it is not in the shop

The review is waiting in Pending Reviews. Approve it and flush the cache.

Lots of spam reviews are coming in

Switch off Allow Guests to Write Reviews so that only logged-in customers can write reviews, or write to us and we will add bot protection.

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