Add questions
Catalog › Categories
Click the category in the tree and expand the FAQ - Frequently Asked Questions section.
The question field, with the answer editor below it. Enter the question in Question 1 and the answer below it. Fill in up to 8 pairs in the same way. Empty pairs are not shown in the shop.
Click Save and flush the cache (how).
Which questions to choose
The best questions are the ones customers really ask by email or phone. For example:
- How do I choose the right size or model?
- When will I get my parcel and how much is delivery?
- Can I return or exchange the product?
Keep each answer short and specific, two or three sentences. If it needs to be longer, add a link to a page that explains it in more detail.
The shop also writes the questions in a format search engines understand (FAQ schema). This helps them understand the page content. Since 2023, Google only shows the expanded results with questions for a few very authoritative sites, so write the questions mainly for your customers.
You enter this text for each store language separately. In the scope switcher at the top left choose the language (store view), clear Use Default Value next to the field and enter the translation.
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