Back in stock notification

When a product is out of stock, an Out of stock right now form appears under the buy button on the product page. The customer enters an email address, gives consent and clicks the button. When the product can be bought again, the shop sends an email with a link to the product. For products with variants (for example size), the form applies to the selected variant.

Settings

Stores › Configuration › Magelan › Back in stock notification

In the Settings section, set Enabled to Yes.
Under Privacy policy page, enter the URL key of your privacy policy page (for example privacy-policy). The link next to the consent leads there. If you leave the field empty, the consent has no link.
In the Email section, choose the Sender and, if you like, your own Template.
1. Enabled - Yes.
2. Privacy policy page - the page URL key.
3. Sender
4. Template - the email message.
Click Save Config.

You can find a page's URL key in Content › Elements › Pages when you open the page and expand the Search Engine Optimization section.

Who is waiting for a product

Catalog › Back in stock subscriptions

The list shows all sign-ups: email, product, store view and date. The Status column tells you where each sign-up stands:

Status	Meaning
Waiting	the product is not in stock yet, no notification has been sent
Notified	the customer has received the notification
Unsubscribed	the customer unsubscribed via the link in the email

The list is also a good indicator of which products customers miss most. Sort it by product and reorder the ones with the most sign-ups first.

When the notification is sent

Every 15 minutes, the shop checks the products someone is waiting for. When a product can be bought again, it sends a notification to everyone waiting and marks them as notified. Each customer gets the notification only once. So when the product arrives, just enter the new quantity and set Stock Status to In Stock.

Common problems

The form is not on the product page

The product is in stock or the module is switched off. The form only appears on products that cannot be bought.

The product is back in stock, but no notification was sent

Wait up to 15 minutes. Check that the product's Stock Status really is In Stock and the quantity is above 0. If the sign-up still shows Waiting after half an hour, write to us.

The privacy policy link leads to an error

The URL key in the settings does not match any page. Enter the correct one.

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Cookie name	Cookie purpose
PHPSESSID	Preserves the visitor's session state across page requests.
magelan_geo	Remembers that the visitor closed the suggestion of the other language version of the store, so it is not shown again.
form_key	Protects visitor's data from Cross-Site Request Forgery Attacks.
guest-view	Stores the Order ID that guest shoppers use to retrieve their order status. Used in “Orders and Returns” widgets.
login_redirect	Preserves the destination page the customer was loading before being directed to log in.
mage-banners-cache-storage	Stores banner content locally to improve performance.
mage-cache-sessid	The value of this cookie triggers the cleanup of local cache storage.
mage-cache-storage	Local storage of visitor-specific content that enables ecommerce functions.
mage-cache-storage-section-invalidation	Forces local storage of specific content sections that should be invalidated.
mage-messages	Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
private_content_version	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.
section_data_ids	Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
user_allowed_save_cookie, cookie_consent	Stores the user's cookie consent state for the current domain.
X-Magento-Vary	Configuration setting that improves performance when using Varnish static content caching.

Cookie name	Cookie purpose
product_data_storage	Stores configuration for product data related to Recently Viewed / Compared Products.
recently_compared_product	Stores product IDs of recently compared products.
recently_compared_product_previous	Stores product IDs of previously compared products for easy navigation.
recently_viewed_product	Stores product IDs of recently viewed products for easy navigation.
recently_viewed_product_previous	Stores product IDs of recently previously viewed products for easy navigation.
_fbp	This cookie is installed by Facebook to store and track visits across websites.

Cookie name	Cookie purpose
dc_gtm_*	Throttles request rate when Google Analytics is deployed with Google Tag Manager.
_ga, _gat, _gid, _ga_, _gat_	This cookie is installed by Google Analytics. They are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone.

Settings

Who is waiting for a product

When the notification is sent

Common problems

Related

Cookie preferences