Customers: finding, editing and resetting passwords

Customers who created an account in the shop are in the customer list. Customers who checked out as guests are not there; you will find their details in the order.

Customer list

Customers › All Customers

Find a customer with the search field above the list (first name, last name or email).
Add a new customer with the Add New Customer button, for example for a company that orders by email.

Add New Customer - the customer gets an account in the shop.

Editing a customer

In the list, click Edit next to the customer. The tabs are on the left: Customer View (summary), Account Information (name, email, group), Addresses, Orders, Newsletter and Wish List.
Correct the details and click Save Customer.

The customer has forgotten their password

Open the customer and click Reset Password at the top. The customer gets an email with a link to set a new password.
1. Reset Password - sends the customer a link to set a new password.
2. Create Order - a new order on behalf of this customer.

You cannot see a customer's password and you do not set it for them. Never ask customers for their password by phone or email.

Other buttons

Create Order - an order on the customer's behalf (see Placing an order for a customer).
Force Sign-In - signs the customer out on all devices, for example if you suspect their account is being misused.
Delete Customer - deletes the account; their orders remain.

You can see who is currently in the shop in Customers › Now Online.

Common problems

The customer does not get the reset email

Ask them to check their spam folder. Also check that the email in their account is spelled correctly.

The customer is not in the list, but they have an order

They checked out as a guest. They can create an account themselves with the same email, or you can add one for them.

Was this article helpful?

Order workflow: from payment to shipmentOrders and customers Cancelling or holding an orderOrders and customers Credit memos and refundsOrders and customers Placing an order for a customerOrders and customers Exporting orders and customers, and printing documentsOrders and customers

Cookie name	Cookie purpose
PHPSESSID	Preserves the visitor's session state across page requests.
magelan_geo	Remembers that the visitor closed the suggestion of the other language version of the store, so it is not shown again.
form_key	Protects visitor's data from Cross-Site Request Forgery Attacks.
guest-view	Stores the Order ID that guest shoppers use to retrieve their order status. Used in “Orders and Returns” widgets.
login_redirect	Preserves the destination page the customer was loading before being directed to log in.
mage-banners-cache-storage	Stores banner content locally to improve performance.
mage-cache-sessid	The value of this cookie triggers the cleanup of local cache storage.
mage-cache-storage	Local storage of visitor-specific content that enables ecommerce functions.
mage-cache-storage-section-invalidation	Forces local storage of specific content sections that should be invalidated.
mage-messages	Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
private_content_version	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.
section_data_ids	Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
user_allowed_save_cookie, cookie_consent	Stores the user's cookie consent state for the current domain.
X-Magento-Vary	Configuration setting that improves performance when using Varnish static content caching.

Cookie name	Cookie purpose
product_data_storage	Stores configuration for product data related to Recently Viewed / Compared Products.
recently_compared_product	Stores product IDs of recently compared products.
recently_compared_product_previous	Stores product IDs of previously compared products for easy navigation.
recently_viewed_product	Stores product IDs of recently viewed products for easy navigation.
recently_viewed_product_previous	Stores product IDs of recently previously viewed products for easy navigation.
_fbp	This cookie is installed by Facebook to store and track visits across websites.

Cookie name	Cookie purpose
dc_gtm_*	Throttles request rate when Google Analytics is deployed with Google Tag Manager.
_ga, _gat, _gid, _ga_, _gat_	This cookie is installed by Google Analytics. They are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone.