With package information, customers can track their delivery.
For multi-day delivery of items, it is advisable to provide users with the ability to track their order. This way, they can follow the package and see its current location and estimated delivery time. Most major courier services have advanced systems that can be integrated with your own store, allowing you to offer customers advanced insight into the status of their orders.
Keep the customer informed about the shipment yourself: a message on dispatch with a tracking link and, if needed, another on delivery. This reduces the number of "Where is my package?" questions, which in most stores are the most common reason for contacting support.
Frequently asked questions
After purchase, parcel tracking is one of the most frequent customer touchpoints. The ability to track reduces the number of calls and emails about shipment status and increases buyer trust and satisfaction.
By integrating the delivery partner (DPD, GLS, DHL) with Magento. When an order is shipped, the system automatically adds the tracking number to the buyer's email. The buyer clicks the link and sees the shipment status in real time.
Tracking number with a clickable link, delivery partner name, estimated delivery date, and contact details for any questions. Short, clear, with a "Track my package" button.
Yes - an order tracking page in the user account or via order number increases customer self-sufficiency. Fewer calls and emails for the support team, better experience for the customer.
A clear policy for lost or delayed shipments builds trust. We recommend an automatic email if the package is not picked up within X days, and a simple claims process. Fast problem resolution is key to customer loyalty.
My name is Anže, I am a certified Magento solution expert and the maker of several award-winning online stores. I am the architect of all Degriz projects.
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