All modulesMagento 2 moduleNew · tested on our staging storesVersion 0.4.2 · 15 Oct 2026

Order messages on Viber and WhatsApp

Order confirmations, cash-on-delivery confirmation and shipping tracking reach the customer on Viber or WhatsApp, with SMS as the last resort.

Add to cart Write to us

€490 + VAT · one-off licence, no subscription

About the module

What it does.

"The courier arrives, the customer isn't home, the parcel comes back." With cash on delivery every unconfirmed order may be a returned parcel, and an ordinary e-mail goes unopened.

What it looks like in practice

At checkout the customer ticks that they want order updates on Viber or WhatsApp and places the order. They get a confirmation right away. If they pay on delivery, a few minutes later the store sends a message with an "I confirm" or "Cancel the order" button. If there is no answer they get one reminder; if there is still none, the order is flagged "call before shipping" (or put on hold, if you choose). When the parcel leaves, the customer receives a message with the tracking number. Whatever the customer writes back shows on the order, and you answer from there.

What changes

Confirmation and shipping on the phone. Order confirmation, cash-on-delivery confirmation and a shipped message with a link to tracking.
Cash-on-delivery confirmation. Buttons in WhatsApp, a DA/NE reply on Viber, or a one-tap confirm page via a short link. One reminder, then a "call before shipping" flag or an order on hold.
If one app does not reach the customer, the next is tried. You set the order (Viber, WhatsApp, SMS). SMS is used only for order messages, never for offers.
Abandoned cart and campaigns. Optionally one message for a left cart, and campaigns targeted by purchases, order value and categories; sent only to customers who agreed to offers, respecting quiet hours (21:00-08:00 and Sundays by default).
Overview and consent. Sent, delivered, read, revenue from offers, STOP/START per channel and a consent log.

Who it is for

For stores with many cash-on-delivery orders, or stores that want important order updates to actually reach customers. A good fit for markets where Viber and WhatsApp are used more than e-mail.

How you set it up

The menu and overview are under Marketing › Viber and WhatsApp (Overview, Campaigns, Message log). Settings are under Stores › Configuration › Magelan › Viber and WhatsApp. The consent box sits in the Luma checkout; it also works with Firecheckout.

Good to know

The module is switched off by default; you switch it on in the settings.
For WhatsApp you need a Meta Business account and your own phone number; for Viber and SMS an Infobip account with an approved Viber business sender.
Outside a conversation WhatsApp only accepts templates approved by Meta; the module submits them itself, and until one is approved that message goes to the next channel.
The customer gives consent at checkout (the box is unticked by default); without consent nothing is sent.
Cron must be running; messages go out in the background, so checkout never waits for a provider.
Hyvä Checkout is not supported at the moment.

Want it in your store?

Buy the module and we install it for you: free of charge for existing Degriz customers, by time spent for others. Building a new store? Add it to your project in the Konfigurator.

Add to cart Open the Konfigurator Not sure it fits? Write to us.

Installation

How to install it.

We install the module from our repository with Composer. We send you the user name and access key for the repository after purchase. If you prefer, we install it for you.

In the root of the Magento 2 store run the commands (replace UPORABNIK and DOSTOPNI_KLJUC with the user name and access key you received):

composer config repositories.degriz composer https://www.degriz.net/konfigurator/composer/packages/composer config --auth http-basic.www.degriz.net UPORABNIK DOSTOPNI_KLJUCcomposer require degriznet/m2_messagingphp bin/magento module:enable Magelan_Messagingphp bin/magento setup:upgradephp bin/magento setup:di:compilephp bin/magento setup:static-content:deploy -fphp bin/magento cache:flush

Setup

In the admin open Stores › Configuration › Magelan › Viber and WhatsApp.

For WhatsApp enter the token, phone number ID, WhatsApp Business account ID and app secret. After saving, enter the callback address and verify token shown under the field into Meta's app settings.
For Viber and SMS enter the API key, base URL and Viber sender from Infobip; enter the delivery-report address into Infobip.
Set the order of channels and the cash-on-delivery confirmation.
Set Send messages to Yes. Orders placed before this moment are never messaged.
Check the connection with php bin/magento magelan:msg:test.

Where do I get the user name and the access key?

After the purchase we send you the access key by e-mail. Keep it safe: for security it is shown only once and we do not keep it in readable form. The user name (your project code) and all the commands, ready to copy, are in your account under My account > Module licences.

Lost the key? Write to us and we will issue a new one; the old one stops working. [email protected]

Technical details

Compatibility.

Just the facts.

Code: degriz_messaging
Platform: Magento 2
Licence: One-off
Testing: Fully tested on our staging stores with demo content, not yet running in a live shop. When we install it, we check it together with you and adjust it to your shop.

Change log

Version 0.4.1 · 15 Oct 2026

Packaging fix: development files are no longer part of the install, so an upgrade can no longer stop the code compilation (setup:di:compile).

Version 0.4.0 · 13 Oct 2026

Delivered message (on by default): after a delay following the last shipment, at a chosen order status, or on a carrier event.
Extra order messages, each with its own switch: refund, partial shipment, ready for pickup and payment received.
A second abandoned cart reminder with an optional discount code that the module deletes itself once it expires.
Review request through the Reviews module, so the customer never gets a double invitation.
Meta templates are submitted only for the messages you switch on.

Version 0.3.0 · 13 Oct 2026

First-run wizard with channel cards, a connection test and a test message to your own phone.
Health warnings in plain language (for example a rejected template, a queue backlog, a refused key).
Customer opt-in: My account, Phone notifications, a notice on the thank-you page and a second tick at checkout.
Templates for Luma and Hyvä.

Version 0.2.1 · 11 Oct 2026

The menu entry moved to Marketing and settings are grouped in the Magelan tab.

Version 0.2.0 · 10 Oct 2026

Abandoned cart: a message with a link that brings the customer back to their cart, only with consent for offers.
Quiet hours and limits: offers wait for quiet hours to end, at most 2 per customer in 30 days and 1 a day.
Order attribution to a message the customer clicked or answered within 7 days.
Campaigns with segments, a recipient count, estimated cost, a discount code and a test send to your phone.
Overview with key figures, a cash on delivery funnel and CSV export.

Version 0.1.0 · 9 Oct 2026

First release: order messages over Viber and WhatsApp: confirmation, cash on delivery confirmation with a reminder, and shipped with a tracking link.
Fallback channels: WhatsApp, then Viber, then SMS.
Opt-out and opt-in with the words STOP and START.
The conversation with the customer on the order, including replies, an order grid column and a log.

After purchase

You are not left alone.

We develop and maintain the module ourselves, so you write to the people who know it line by line.

Installation

For existing Degriz customers we install the module free of charge. For other buyers we charge the installation by time spent.

Support

A bug that repeats on a clean Magento with the Luma theme we fix free of charge. Settings, customisations and other themes by time spent.

Updates

The licence includes updates for the Magento versions on the supported list.

We agree on a date after reviewing the request. User guides in the guide centre