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Related products

Do you know the difference between related items and cross-sell items?

Related products
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Related products are an excellent way to improve the shopping experience and increase the value of a purchase. When visitors browse a specific product, they are shown additional items that are related to their current search. This functionality allows customers to easily discover other options that might interest them, simplifying decision-making and increasing the chances of additional purchases.

For example, if a customer is viewing a digital camera, they might also be shown similar camera models. These similar products can be other options of the same type or different models with additional features that meet the customer's needs.

Such recommendations increase the value of the purchase, as customers often choose additional products that are related to or complement the selected item. At the same time, they allow the store to showcase a wider selection, thus building customer confidence in their offering.

Displaying related products thus contributes to a better user experience and optimizes the possibility for customers to find products that meet their specific needs and desires.

Upsell Products

Upsell products allow customers to consider a better or more expensive version of the selected product. This approach offers more choice, which can lead to higher revenues. Important factors in selecting these products include price, quality, and popularity.

For example, if a customer is browsing a mid-range digital camera, you can offer them a higher-end alternative or a cheaper version. The more expensive product is often of better quality or from a popular brand, which can increase the average value of the shopping cart. On the other hand, a cheaper product can allow the customer to save money and spend it on additional items.

Presenting alternative options helps the customer make a purchase decision and increases the likelihood that they will choose a more expensive or better product, which increases your profit.

Cross-sell Products

Cross-selling involves offering additional products or services that complement the product the customer is already viewing or purchasing. These are products that are related to the selected item and can provide the customer with greater usability or comfort. The key to cross-selling is presenting these products at points where customers are already prepared to complete the purchase, such as in the cart or at checkout.

For example, when selling electronics, you can offer the customer an extended warranty, additional cables, cleaning supplies, or protective equipment such as cases. These products are often of lower value, but are highly desirable due to their usefulness, increasing the likelihood that the customer will add them to their order.

Cross-selling is an effective strategy for increasing sales without much effort, as these products complement the main product while significantly contributing to increasing the total value of the purchase.

Other Types of Related Products

To improve user experience and increase sales, you can use various interesting methods of recommending products. Here are some innovative approaches:

Products Purchased by Other Visitors

Displaying products purchased by other visitors can encourage purchases. People often look for products that are popular among other buyers.

Recently Viewed Products

Allow customers to view a list of recently viewed products. This enables them to return to products they were interested in previously, increasing the chances of completing a purchase.

Time-Limited Offers at Checkout

After completing a purchase, you can offer customers additional items at a discounted price. It's important that the offer is time-limited to avoid issues with order processing and additional shipping costs.

Recommendations Based on Past Browsing and Purchases

Using advanced algorithms, you can create recommendations tailored to the customer's past behavior data. Such recommendations are more relevant and increase the likelihood of purchase, as they are aligned with the customer's interests and past purchases.

Product Bundles

Offer customers bundles that include the selected item along with additional items at a discounted price. Such bundles not only increase the value of the purchase but also increase the margin, as customers often see greater value in a bundle than in individual items.

Examples of Using Related Products

Fashion

Selected item: White T-shirt

  • Related items: White T-shirt with an extra pocket, white T-shirt with a collar
  • Upsell: Pants, footwear, sweater
  • Cross-Sell: Shopping bag, moth protection

Cosmetics

Selected item: Moisturizing cream

  • Related items: Moisturizing cream for oily skin, moisturizing cream for dry skin
  • Upsell: Cleansing gel
  • Cross-Sell: Cosmetic product testers, lip gloss

Automotive

Selected item: Tires

  • Related items: Winter tires, summer tires
  • Upsell: Wheel bolts
  • Cross-Sell: Tire cleaner

Office Supplies

Selected item: Office chair

  • Related items: Office chair with backrest, office chair without backrest
  • Upsell: Desk organizer
  • Cross-Sell: Mouse pad, office supply package

Stop browsing. Start selling. Contact me now at anze@degriz.net.

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My name is Anže, and I am a Magento certified expert in solutions and a creator of multiple award-winning online stores.

I am the architect behind all Degriz projects. You will surely come across me if we collaborate. Even though the phone keeps ringing, you can always tap me on the shoulder if you need advice regarding online stores and their functioning.

I specialize in building custom online stores and I am a master of unique techniques to enhance conversion on your website.

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